Our Commitment to Privacy:


Good privacy is good business. Industrial Mediation Professional Corporation (“Industrial Mediation”) recognizes the importance of client privacy and the sensitivity of your personal information.

As Licensed Paralegals we have a professional obligation to keep confidential all information we receive within a Paralegal-client relationship. We are committed to protecting any personal information we hold.

Our Privacy Policy details how Industrial Mediation manages client information and safeguard privacy.

Your Privacy Rights

Since January 1, 2004, businesses have been subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). All businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act, (“the Act”) and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. These obligations extend to Paralegals and Paralegal Firms, including Industrial Mediation. The Act gives client rights concerning the privacy of your personal information. The Act makes Industrial Mediation responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy, and trained our paralegals about our policies and practices.

Designated In-House Privacy Officer

The role of the Privacy Officer is to ensure compliance to the PIPEDA.  Greg Sathmary is the main contact person with respect to privacy.  You can call Greg directly at 613-260-0600 ext 102 or by email at 


Why Does Industrial Mediation Need Personal Information?

Industrial Mediation provides Workplace Safety legal services to a wide range of clients in various industries. In doing so, it requires personal information in order to fulfill the terms of our service agreement and, to fulfill our professional responsibilities.

What Personal Information Does Industrial Mediation Collect and How Do We Collect It?

If Industrial Mediation does not collect and use personal information we would not be able to provide legal services. In order to provide meaningful advice to our clients, we collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from the client.

Industrial Mediation collects personal information relevant to our retainers with our clients. According to the Act, Personal information is defined as any information about an identifiable individual.  This includes objective information such as salary ranges or ages.  It also includes subjective information such as job evaluations.  However, personal information does not include business contact information, including name, title or position, business address, or telephone number(s).

The information Industrial Mediation collects may go beyond contact information and include financial or medical information (as an example) depending on the nature of the matter under investigation.


In most cases, we ask our clients and potential clients to consent, if we collect, use, or disclose your personal information. Sometimes, your consent may be implied through your contact with us and the mere fact that we are retained to deal with a matter on your behalf. Industrial Mediation service agreement confirms our client’s consent to the collection, use and disclosure of personal information in the course of our service(s).

Individuals can withdraw their consent at any time by contacting the Privacy Officer.

Use of Client Information

Industrial Mediation does not disclose personal information to any third party to enable them to market their products and services.

Industrial Mediation will retain personal client information as long as may be necessary to complete our service agreement, fulfill our own professional responsibilities, conduct our business, satisfy the requirements of the Law Society of Upper Canada and our insurers and as may be required for the maintenance of our marketing activities and our conflicts system.

If you tell us that you no longer wish to receive marketing information or client newsletters, please contact our Privacy Officer Greg Sathmary at 613-260-0600 ext 102.  

Industrial Mediation uses client personal information to provide legal advice and services, to fulfill our own professional responsibilities, to administer our client (time and billing databases) to manage our conflict avoidance program and, occasionally, to include you in our marketing activities, such as client newsletters.

Disclosure Client Personal Information

Under certain circumstances, and/or as part of our service agreement, Industrial Mediation will disclose personal information, including:

  • When we are required or authorized by law to do so.

  • When you have consented to the disclosure, expressly or by implication or its disclosure is necessary in the litigation or other matter about which we have been retained.

  • When our service agreement requires us to give your information to third parties (for example to a doctor for the purpose of obtaining a medical opinion or the opposing parties) your consent will be implied, unless you tell us otherwise. However, in litigation, you may have to disclose information and the failure to do so could adversely affect any claim you have.

  • Where it is necessary to establish or collect fees.

  • If we engage a third party to provide administrative services to us (like computer back-up services or archival file storage, or our auditors) and the third party is bound by our privacy policy.

  • If we engage expert witnesses on your behalf.

  • If we retain other law firms on your behalf.

  • If the information is already publicly known.



Industrial Mediation protects personal client information from loss, misuse and prohibited access under our control. Safeguards include physical locked facilities under control of Industrial Mediation. 


Email Communication

You should be aware that our email is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information.

Access to Your Personal Information

Clients may review any personal information regarding their file(s) by contacting our Privacy Officer at 1-613-260-0600.  However, we may ask that we be reimbursed for the time and cost to us of such access at our normal rates.

Please note, that the right to accessing your information are not unconditional. Industrial Mediation may deny access when:

Denial of access is required or authorized by law (for example, when a record containing personal information about you is subject to a claim of legal professional privilege by Industrial Mediation or one of our clients).

Information relates to existing or anticipated legal proceedings.

When granting you access would have an unreasonable impact on other people's privacy.

Where the request is frivolous or troublesome.

If Industrial Mediation denies your request for access an explanation will be given.  


Requests For Access

If you have any questions, or wish to access your personal information, please write to Industrial Mediation’s Privacy Officer at:

Greg Sathmary

Licensed Paralegal
2218 McQuaig Street Suite 100

Ottawa, Ontario
K1H 7N9


If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at:

112 Kent Street,
Ottawa Ontario, K1A 1H3